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Refund & Cancellation Policy

At System Forensics, we value your time and trust. Our services involve providing expert guidance and mentorship for various disputes. Please read our refund rules carefully before proceeding with any payment.

1. Service Level Agreement (SLA) & Initial Contact

Once a case is submitted and payment is successfully captured, our specialists strive to review your data and initiate contact within 48 business hours. However, due to high volume or case complexity, slight delays may occur.

2. Mandatory Refund Policy (7-Day Rule)

If our coordination team completely fails to reach out to you or initiate the mentorship process within 7 days of your successful payment, you are entitled to a mandatory 100% full refund. The amount will be credited back to your original payment method (Card/UPI/Netbanking) within 5-7 business days.

3. Non-Refundable Scenarios

  • Once the consultation has been initiated and guidance has been successfully provided, the fee becomes completely non-refundable.
  • If a user provides incorrect contact information and fails to respond to our outreach attempts.
  • If a user decides to drop the case voluntarily after the consultation process has begun.

4. How to Request a Refund

If you meet the eligibility criteria for a refund (e.g., SLA breach), you can submit a refund request directly through your Client Dashboard or by emailing us at support@systemforensics.one with your Case ID.